Cancellation And Refund Policy:-

Refund and Return Policy

Last Updated: [21/09/2023]

1. Introduction

Welcome to DWARKA DHEESH MEGA MART (“we,” “our,” or “us”). Our commitment to customer satisfaction extends to our refund and return policies, designed to ensure a seamless shopping experience on our e-commerce platform, e-commerceplatform.com (the “Platform”). This Refund and Return Policy outlines the procedures and conditions governing refunds and returns.

2. Eligibility for Refund and Return

  • To be eligible for a refund or return, the product must remain in its original condition and packaging, with all tags, labels, and accessories intact.
  • Certain products, such as perishables, personalized items, or digital downloadable products, may not be eligible for refunds or returns. Please refer to the product description for specific details.

3. Time frame for Returns

  • Returns must be initiated within [5] days of the product’s delivery date. Also an Extension window of (11) days during festival seasons  for returns is granted as specified at required occasion. Also an exceptional added extension window of (5+1) days as per Govt. Norms for returns of products, is granted.  Returns requested beyond this time frame may not be accepted.

4. Refunds

  • Upon receipt and inspection of the returned product, we will promptly notify you of the status of your refund request.
  • If approved, your refund will be processed, and the credit will be applied to your original method of payment within [10 working ] days from refunds approval date.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return results from an error on our part or if the product is defective or damaged upon arrival.

6. Damaged or Defective Products

  • In the event you receive a product that is damaged or defective, please promptly contact our dedicated customer support team within [1] days of receiving the product. We will guide you through the return process and may facilitate a replacement or refund. Also please attach a 10 seconds Video of process of un-packaging the packet or parcel to enable us deciding the responsibility for the damage.

7. Refund Exceptions

  • Please note that refunds may occasionally be subject to a restocking fee or deductions for return shipping expenses. Such details will be communicated to you during the return process. As of Now no such fee is being charged.

8. Order Cancellation

  • Orders may be cancelled within [24] hours of placement, provided that the order has not yet been shipped. If the order has already been dispatched, the standard return procedure will be applicable.   

9. Contact Us

  •  Should you have any questions or require assistance with a return or refund, please do not hesitate to reach out to our customer support team at [Mob: +91 8570990934, support@e-commerceplatform.com, orders@e-commerceplatform.com].

Note (for Vendors only) :-

Remember to replace [above contents] with the specific numbers and time frames relevant to your business. It’s also crucial to ensure that this policy accurately reflects your actual return and refund processes and that customers can easily access it on your website for reference.

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